RETURNS & REFUND POLICY

At Le Maison Mía, we want you to feel confident and delighted with every purchase. If something isn’t quite right, you may request a return in accordance with the conditions below.

RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it:

• Unworn and unused.

• Unwashed.

• Free from stains, makeup, odors, or other signs of wear.

• With all original tags attached.

• In its original packaging.

Maison Mía reserves the right to refuse returns that do not meet these conditions.

HOW TO REQUEST A RETURN

To start a return, please contact us at:

[maisonmiashop@gmail.com]

Please include your name, order number, and the item(s) you wish to return.

Our customer care team will provide you with the necessary return instructions.

Please do not send any items back without contacting us first.

RETURN SHIPPING COSTS

Unless your item is faulty, damaged, incorrect, or the result of an error on our part, return shipping costs are the responsibility of the customer, where permitted by applicable law.

We strongly recommend using a tracked shipping service. Maison Mía cannot be held responsible for returned parcels that are lost in transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [

RETURNS & REFUND POLICY

At Maison Mía, we want you to feel confident and delighted with every purchase. If something isn’t quite right, you may request a return in accordance with the conditions below.

RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it:

• Unworn and unused.

• Unwashed.

• Free from stains, makeup, odors, or other signs of wear.

• With all original tags attached.

• In its original packaging.

Maison Mía reserves the right to refuse returns that do not meet these conditions.

HOW TO REQUEST A RETURN

To start a return, please contact us at:

[maisonmiashop@gmail.com]

Please include your name, order number, and the item(s) you wish to return.

Our customer care team will provide you with the necessary return instructions.

Please do not send any items back without contacting us first.

RETURN SHIPPING COSTS

Unless your item is faulty, damaged, incorrect, or the result of an error on our part, return shipping costs are the responsibility of the customer, where permitted by applicable law.

We strongly recommend using a tracked shipping service. Maison Mía cannot be held responsible for returned parcels that are lost in transit.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [CUSTOMER SERVICE EMAIL].

Please include your order number and photographs of the item where appropriate.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

NON-RETURNABLE ITEMS

For hygiene reasons, certain products may not be eligible for return where permitted by applicable law, particularly intimate items or sealed hygiene-sensitive products once the seal has been removed.

Personalized or made-to-order products may also be excluded from returns where legally permitted.

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

EXCHANGES

If you would like a different size, color, or style, please contact our customer care team.

Depending on product availability and your location, we will provide you with the most suitable option.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise agreed.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Where required by applicable law, eligible refunds will also include the cost of the standard delivery option originally paid. Additional costs resulting from choosing a more expensive delivery method may not be refundable.

ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to cancel your order before it is processed or shipped. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.

This does not affect any statutory cancellation or return rights available to you under applicable consumer law.

INTERNATIONAL ORDERS

Maison Mía serves customers across different countries. Consumer rights may vary depending on your country of residence.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights available to you under applicable law.

CONTACT US

For any questions regarding returns, refunds, or your order, please contact us:

Maison Mía
Email: [maisonmiashop@gmail.com]
Return Address: [maisonmiashop@gmail.com]

We want every Maison Mía experience to feel as considered as the pieces you choose. Our customer care team will be happy to assist you.

].

Please include your order number and photographs of the item where appropriate.

We will review the issue and provide an appropriate solution in accordance with applicable consumer law.

NON-RETURNABLE ITEMS

For hygiene reasons, certain products may not be eligible for return where permitted by applicable law, particularly intimate items or sealed hygiene-sensitive products once the seal has been removed.

Personalized or made-to-order products may also be excluded from returns where legally permitted.

If you are unsure whether an item is eligible for return, please contact us before making your purchase.

EXCHANGES

If you would like a different size, color, or style, please contact our customer care team.

Depending on product availability and your location, we will provide you with the most suitable option.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, unless otherwise agreed.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Where required by applicable law, eligible refunds will also include the cost of the standard delivery option originally paid. Additional costs resulting from choosing a more expensive delivery method may not be refundable.

ORDER CANCELLATIONS

If you wish to cancel your order, please contact us as soon as possible.

We will do our best to cancel your order before it is processed or shipped. However, once an order has entered processing or has been dispatched, cancellation may no longer be possible.

This does not affect any statutory cancellation or return rights available to you under applicable consumer law.

INTERNATIONAL ORDERS

Maison Mía serves customers across different countries. Consumer rights may vary depending on your country of residence.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights available to you under applicable law.

CONTACT US

For any questions regarding returns, refunds, or your order, please contact us:

Maison Mía
Email: [maisonmiashop@gmail.com]
Return Address: [maisonmiashop@gmail.com]

We want every Maison Mía experience to feel as considered as the pieces you choose. Our customer care team will be happy to assist you.